Shipping Guide

🚚 Shipping times and methods

All orders are processed within 24 to 48 working hours (excluding weekends and public holidays), after payment has been validated.

  • Metropolitan France : 3 to 6 working days
  • European Union (EU) : 4 to 8 working days
  • International (non-EU) : 5 to 15 working days

💰 Delivery costs

- Free standard delivery in mainland France.
- Express delivery option (24 hours) at €4.90 in mainland France.
- For other destinations, costs depend on weight, country and carrier.
➤ Simulate the costs by adding the products to your cart.

🚛 Carriers

  • The Post Office / Colissimo
  • Chronopost
  • DPD
  • DHL (mainly for international)

🔍 Parcel tracking

An email with your tracking number and carrier will be sent to you upon shipment.

If the link doesn't work, go directly to tracking:

⏳ Delivery delays

Delays may occur (peak periods, computer problems, etc.).

- If the last update is less than 24 hours old → wait.
- If it is more than 48 hours old → contact the carrier:

  • Colissimo: 3631
  • Chronopost: 09 69 39 13 91
  • DPD: 09 70 80 85 66
  • DHL contact

If no satisfactory response, contact us via this form.

🏠 Delivery address

Please verify that your address is complete and correct. In the event of an error, Blackview.fr cannot be held responsible for the loss or return of the package.

❌ Canceling an order after shipment

Two options:

  1. Refuse the package on delivery → automatic return → refund upon receipt.
  2. Accept delivery, then exercise your right of withdrawal within 14 days.

Conditions:

  • Product in its original packaging, complete and unused
  • Return costs at your expense (unless there is an error on our part)
  • Refund within 7 to 14 days after return

📦 Delivery impossible / return to sender

In the event of delivery failure (incorrect address, repeated absences, etc.):

  • The package is returned to our warehouse
  • You can request reshipment (costs at your expense) or a refund (excluding shipping costs)

📭 Damaged or incomplete package

Upon receipt:

  • Inspect in front of the delivery person or relay point
  • Issue clear reservations (e.g. “wet package”)
  • Take photos (before and after opening)
  • Refuse the package if the condition is unacceptable
  • Contact our support within 48 hours: here

Caution: Vague reservations (“subject to unpacking”) are legally invalid.

In the event of an empty package or missing item, an investigation lasting 7 to 15 days will be opened. You will be asked for proof.

📬 Package “delivered” but not received

If your package is marked as delivered, but not received:

  • Check mailbox, neighbors, parcel room
  • Check tracking link for signature/photo
  • If not found, contact our support via this form

A certificate of non-receipt will be required. Any false declaration constitutes an offense (article 313-1 of the Penal Code - fraud).

An investigation is opened (10–15 working days). If valid proof of delivery, no refund possible. If not, a replacement or refund may be considered.

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