Questions fréquentes

What is Nio AI Assistant? +
It is an intelligent assistant integrated into the watch which answers the child's questions and stimulates their creativity, without access to social networks.
Is my child's data secure? +
Lagenio processes data via encrypted servers, in compliance with the GDPR, without sharing with third parties.
Can strangers contact my child on the watch? +
No. Only contacts previously validated from the parental application can call or send a message to the child.
Can we limit screen time? +
Yes, Class Mode disables calls and games during class time, while still keeping emergency communications available.
Is a specific SIM plan or contract required? +
No, no specific package or contract is imposed. The watch is compatible with many 4G operators, including Orange, SFR, Bouygues Telecom and Free Mobile in France.
What is the return policy? +
You have 14 days to return the product to us for a full refund.
Is the watch guaranteed? +
Yes, the Lagenio K10 is guaranteed for 2 years against manufacturing defects.
Why is the battery bigger than other models? +
The K10 has a 950 mAh battery, larger than the K3 or the K9, to offer increased autonomy on a daily basis.
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